Fixed business voice platforms and services offers a reliable, secure and consistent communications services to enterprises irrespective of the location of employees. This is because usually voice communication is transmitted using open standards based internet protocol. Due to increasing pressure to reduce costs, fixed business voice platforms and services vendors are offering per second billing plans, 24/7 helpdesk services and compatibility with bring your own device feature.
Fixed business voice platforms and services offer real-time voice, video and conferencing across enterprise network, integration with collaboration tools such as email, desktop sharing and instant messaging, seamless connectivity between fixed and mobile devices and functions based on network-integrated system management.
Fixed Business Voice Platforms and Services Market: Drivers and Challenges
Fixed business voice platforms and services market has recently gained importance due to migration to IP voice platform and services by enterprises across different industry verticals. Also, several enterprises are adopting hosted voice services for business to business communication and also for communication within organization across different geographical locations. Apart from these factors, every company strives be a part of digital transformation, hence, fixed business voice platforms and services have become an integral part of day to day activities of several organizations.
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The challenges faced by fixed business voice platforms and services market are the sharp declining prices of voice units and fixed mobile convergence services readily available.
Fixed Business Voice Platforms and Services Market: Segmentation
Segmentation on the basis of call control:
- Public Network Based Call Control
- Premises-based Call Control
- Hosted Call Control
Segmentation on the basis of connection:
- TDM Voice Services
- IP Voice Services
Segmentation on the basis of industry:
- IT and Telecommunications
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Fixed Business Voice Platforms and Services Market: Companies
Few of the market players in fixed business voice platforms and services market are: Unify Inc., Vodafone Limited, AltoTelecom Call Center VoIP, Imecom, Digicel, Australian Communications Consumer Action Network (ACCAN), Nurango, Orange Business Services, Alcatel-Lucent Enterprise and Cisco Systems, Inc.
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