Samsung will recall Galaxy Note 7 because of exploding batteries [Updated]


Enlarge / This Galaxy Note 7 is too hot, send it back. (credit: Ron Amadeo)

Looks like Samsung’s Galaxy Note 7 can give you some bang for your buck after all—Samsung will be issuing a global recall for all 2.5 million of the phones it has shipped so far, says Reuters. Some of the phones shipped with faulty batteries that could catch on fire. Details of the recall program will be available as soon as Samsung works out the details with different carriers in different countries, and customers will be able to exchange their phones for models with non-faulty batteries or get their money back entirely.

Samsung provided the following statement to Ars and other publications:

“In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”

The percentage of affected phones is small—estimated at 24 out of every 1,000,000 phones—but Samsung only has one battery supplier in each of the countries in which the phone has shipped. All units could potentially be affected, though the models sold in China apparently include batteries that are unaffected by the flaw.

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