SAN DIEGO, CA – 9/18/2016 (PRESS RELEASE JET) — SoftClouds, a CRM & CX solutions provider based in San Diego, CA is proud to announce its IoT-CRM solution for the Automotive Industry. SoftClouds will be presenting this solution along with other innovative solutions at Oracle OpenWorld 2016 in San Francisco, CA, September 18 -22, 2016.
Oracle OpenWorld has always been a great platform for SoftClouds to demonstrate its CRM/CX expertise and exhibit its new products. 2016 will be the 11th consecutive year that SoftClouds has been an attendee, and the 7th consecutive year where SoftClouds will be speaking about its Innovative Industry Solutions.
SoftClouds, with its expertise in Siebel and Oracle IoT Cloud, is working on a solution merging Innovative Technologies?—?Telematics and IoT with Oracle Siebel CRM to provide automotive OEMs with the capabilities necessary to provide personalized customer experiences. With the solution, SoftClouds can showcase use cases for Product Quality Monitoring, Service and Marketing for Auto OEMs.
“Today, traditional automotive industry boundaries are changing with improvements in technology, new entrants, shift to mobility as a service and change in customer preferences for more connected capabilities. With the advent of new technologies like IoT and increased competition from new players from technology and mobility companies, the growth across traditional automotive markets and segments is no longer a given.We believe that the amalgamation of IoT, CRM and Telematics can help Auto OEMs stay competitive and adapt to the needs of next-gen customers.” said Balaji Ramachandran, CEO of SoftClouds.
“In the ever changing Automotive Industry, OEMs need to rethink improving their customer experience leveraging existing enterprise systems data from sources like Siebel, E-business through Big Data, Cloud, Mobile & IoT Initiatives. With a comprehensive technology expertise at SoftClouds, we are able to help our Customers Increase Productivity, ROI and accelerate Innovation”, said Asokan Ashok, CPO at SoftClouds. He continued “We have been working on some cutting edge solutions/products – and are amazed at the opportunities that technology provides us with the integration of CRM, IoT, Telematics and newer innovations around NLP/AI.”
SoftClouds will be demonstrating this innovative IoT-CRM solution at the CX Service Central located within Moscone Center West at Oracle OpenWorld 2016. SoftClouds will also be highlighting other tools and accelerators for Oracle Knowledge and Siebel.
For an Automotive OEM, offering good and personal services to the customer is not enough. It is also essential to offer those services in a timely manner and tailored to the needs of the customer. SoftClouds with its expertise in Oracle Siebel CRM, Oracle IoT and various other technologies is set right to provide this best solution to its Auto OEM customers.
SoftClouds is a CRM & CX solutions provider with a demonstrated track record of success based in San Diego, CA. With expertise in CRM, Hybrid Cloud & IoT, we deliver world-class solutions that deepen customer relationships & improve corporate profitability and have received excellent reviews from our clients. Blending Oracle products such as Siebel, OSC, OSvC, CPQ, OKM & emerging tech with specialist expertise, we deliver sophisticated products & solutions yielding measurable results & effective value.
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